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Personal Info


Photo: Jean Ward

Jean Ward

Dip. Tech. Telecomms.
Prg. eComm. (SBL)

RaptorZone: Webmaster, System Administrator, Website Developer and Owner.

Likes and Hobbies
Educational qualifications
  • 1984 - Matriculated, Pretoria Technical High.
  • 1985 - 1st Year BCom Business Economics, Pretoria University.
  • 1986 to 1988 - T3 DipTech Telecommunications, Pretoria Technikon.

  • Subjects:
    Mathematics
    Electronics
    Logic Techniques and programming
    Switching
    Transmission
    Telecommunication Plant
  • 1986 - 1988 A, B & C -Course (Transmission), Telkom Technical College.
  • 1990 - Electrical Metrology, Telkom Laboratories.
  • 1993 - Total Quality Management (TQM), Telkom Technical College.
  • 1993 - Management Orientation, Telkom Technical College.
  • 1994 - Statistical Process Control, Pretoria Technikon.
  • 1996 - Unix and IRIX, Silicon Graphics, Sandton, Johannesburg.
  • 1999 - Client-side web development, Incus Data, Pretoria.
  • 2000 - Project Management, Damelin, Pretoria.
  • 2001 - Selling High-Technology, Espial/Motswedi, Pretoria.
  • 2003 - Programme in E-Commerce, UNISA.

  • Subjects:
    Entrepreneurship
    Finance
    Marketing
    Strategy
    Systems
  • 2006 - Project Management (PMBOK), Centre for Learning.
  • 2006 - Software Testing for Managers, Test and Data Services, Midrand.
  • 2009 - Business Continuity Management, Centre for Learning.
  • 2012 - Agile Methodology, Kaizania, Pretoria.
  • 2014 - Project Cost Management, PM.Ideas, Bryanston.

Employment history

Telkom Logo

Technical Specialist - Business Systems

1986 to 1997 - Telkom Laboratories

Evaluation, type approval testing and hardware and/or software modification of business systems, e.g. PBXs, Call Centres, Home Telephones Systems, Key Telephone Systems, etc. and telecommunication attachments, e.g. modems, facsimiles, pre-paid call offices, cordless telephones, etc.

Duties included
  • Type approval testing and modification of telecommunications equipment to comply with South African telecommunications specifications.
  • Consultation with customers regarding SA telecommunication specifications and equipment hardware and/or software requirements and/or modifications.
  • Special technical investigations in the field.
  • Research and development: Design and development of telecommunications devices and test equipment.
  • Telkom Laboratories ISO9001 accreditation: Development of ISO9001 systems and writing of test methods and administrative procedures.
  • Testing automation programming: Using C++, Visual Basic, Matrix Layout, HPGL, LabVIEW and Turbo Pascal.
  • Computer Aided Design: Drawing circuit diagrams and design and layout of PC-Boards using P-CAD and A-CAD.
  • Webmaster: Telkom Certification Laboratories web site for the period June 1995 to July 1996.
Software experience
  • C++
  • Visual Basic
  • Matrix Layout
  • Turbo Pascal
  • LabVIEW
  • HPGL
  • P-CAD
  • A-CAD
Intekom Logo

Senior Web Designer

1997 to mid 1999 - Intekom

Duties included
  • Consultation with Product Managers, -Group PR and -Marketing Managers.
  • Sourcing and co-ordination of all relevant information.
  • Identification of on-line value-added services.
  • Design of layout, navigation and additional graphics, e.g. conceptual (look and feel) and logo's, etc., information structuring and flow, and html/dhtml/JavaScript coding.
  • Identification of most appropriate web site marketing keywords for submission to search engines.
  • Webmaster for the Telkom Online web site for the period 1996 to 1998.
List of web sites
Listed in order of oldest first, newest last
Awards
Achievements The following Websites were featured in the Magazine: Intelligence: Business in the Internet Age: A Portfolio of South African Web Designers: Volume 2: 1999
Achievements The following Websites were featured in the Magazine: Intelligence: Business in the Internet Age: A Portfolio of South African Web Designers: Volume 3: 1999
Software experience
  • Adobe Photoshop
  • Corel XARA
  • Paint Shop Pro
  • Dynamic HTML - Cascading Style Sheets and JavaScript
  • HomeSite
  • Dreamweaver
  • Flash
Intekom Logo

Line and Project Manager Web Development

Mid 1999 to mid 2001 - Intekom

Management of projects, their relevant timelines and resources such to deliver products/solutions to specifications, on time and within budget.

Duties include
  • Compilation of quotations, storyboards and web site proposals for potential projects working closely with all relevant parties which include Product Managers, Product Designers, System Administrators and Web Developers.
  • Determination of project deadlines and deliverables.
  • Generation of project status reports for all new and existing projects (work in progress).
  • Generation of month-end financial reports for all new and existing projects.
  • Resource allocation and time line estimation for new projects.
  • Identification of value-added services and/or products.
  • Assist Sales Team with web site proposals and consultation with customers.
  • Management of Web Development staff.
Telkom Logo

Business Analysis and Solutions Support Consultant

Mid 2001 to mid 2002 - Telkom BIS

Provide a business analysis and solutions support function to the Telkom Sales Force and Account Managers focusing on delivering value-added, customised e-Business solutions in collaboration with Telkom ITX Product Managers.

Duties include
  • Observe market trends and propose enhancements to Telkom Marketing division.
  • Consult on e-Business Products and Services.
  • Determine, analyse and verify customer needs and requirements and analyse opportunity profile.
  • Research e-Business solutions and determine delivery capabilities.
  • Negotiate and discrepancies or potential growth areas.
  • Propose solution to technical design team (Telkom ITX).
  • Determine the total cost of solution delivery.
  • Compile and submit user requirement specification and proposal to applicable parties for approval.
Telkom Logo

Specialist: ITS Projects (IT Project Manager)

Mid 2002 to mid 2005 - Telkom ITX/ISP

Management of projects, their relevant timelines and resources according to PMBOK Knowledge Areas and Telkom's Solution Value Chain (SVC) such to deliver products/solutions to specifications, on time and within budget.

Duties include
  • Scheduling and conducting Project related Workshops.
  • Determination of Project Scope.
  • Determination and management of project deadlines, milestones and associated deliverables.
  • Resource allocation based on skills required.
  • Management of Telkom ITX/ISP staff.
Telkom Logo

Specialist: IO (Information Oprations) Projects (IT Project Manager)

Mid 2005 to mid 2009 - Telkom IO SQA

Management of projects, their relevant timelines, deliverables and resources according to PMBOK Knowledge Areas and Telkom's Solution Value Chain (SVC) such to deliver IT Quality Tested and Assured products/solutions to specifications, on time, within budget with quality.

Duties include
  • Scheduling, conducting Project related Workshops across multi-functional departments.
  • Drawing up IT Quality Assurance Test Strategies and Plans.
  • Determination and management of project deadlines, milestones, associated deliverables and resource allocation based on user requirement specifications (URS), functional design specifications (FDS), technical design specifications (TDS), business processes (BPS) and project scoping documents.
  • Management of Telkom IO SQA (Software Quality Assurance) Quality Assurance staff.
  • Assist with hiring process: Requesting for contractors (RFC), advertising, interviewing and hiring.
Telkom Logo

Specialist: IO (Information Oprations) Projects (IT Project Manager)

Mid 2009 to mid 2010 - Telkom Data Management

Set-up, oversee and run Data Management Forums across multiple disciplines which oversee the development, execution and supervision of plans, policies, programs, practices and processes that control, protect, deliver and enhance the value and quality of data and information assets across multiple systems.

Duties include
  • Set-up, oversee and run Data Management Forums.
  • Identify and track all data exceptions and fall-out caused by missing fields, incorrect data, bad data, etc. by means of detailed statistical analysis reports.
  • Track all data quality improvements by means of detailed statistical analysis reports.
  • Oversee the creation of sustainable data clean-up strategies, plans and processes.
Telkom Logo

Manager: Programme Manager

Mid 2010 to end 2011 - Telkom ITS Programme Office

Oversee the daily operations of the PMT team ensuring best practice is applied to align Telkom processes with the solution. The enterprise global is situated at the hub, controlling the attributes Project Managers and Line Managers can apply to projects and resources in Project Server.

Duties include
  • Oversee the daily operations of the Programme Office team.
  • Oversee the generation, verification and quality of several reports generated daily.
  • Present findings and provide a consultative role to the relevant stakeholders.
  • Generate and present several reports which are regarded as confidential.
  • Generate and present new IT Metrics reports as required.
  • SME and consultant for the Enterprise Project Management Tool upgrade from version 2003/7 to version 2010.
Telkom Logo

Manager: Business Case

End 2011 to end 2012 - ITS Business Case Manager

A Business Case Manager is responsible and accountable for:

Duties include
  • The deliverables, milestones and funding thereof.
  • That all CPA's and detail estimates are generated using SAP.
  • That the detail estimates to reflect actual items to be purchased/ordered.
  • That all CPA's are signed by the correct delegation.
  • That the BC manager signs all CPA's and ensure that the projects authorized are within the scope of this business case and will provide the deliverables claimed.
  • That no projects are overspent.
  • That the business case is not overspent.
  • To identify possible carry-overs and communicate them to CAMT in time for the next years' Capital Budget.
  • To provide proper, timely and accurate feedback to CAMT when required.
  • To ensure that all relevant projects are properly linked to this Business Case Node on SAP and improper projects be removed.
  • To ensure that the quarterly status report reaches CAMT by the stipulated dates available on the CAMT website.
  • To ensure that projects are capitalized as quickly as possible to prevent excessive finance charges being charged against the business case.
  • To ensure that the finalization report is compiled and send to CAMT on completion of the business case.
  • To ensure that all business case related documents are endorsed by the MD/Senior-/Managing Executive (According to Delegation of Autority) before being submitted to the Funding Council.
  • The total approved budget and the reporting thereof.
  • All approved funding and may only be returned and/or reduced by means of an endorsed memo, scope change request or quarterly status report. Approved fund are inclusive of allocated and retained funds and the total amount is as reflected at the business case node level on SAP.
Telkom Logo

Specialist: TGIT Project Manager

End 2012 to end 2015 - Telkom Group IT (TGIT)

Management of projects, their relevant timelines, deliverables and resources according to PMBOK Knowledge Areas and Telkom's Solution Value Chain (SVC) such to deliver IT Quality Tested and Assured products/solutions to specifications, on time, within budget with quality.

Duties include
  • Scheduling, conducting Project related Workshops across multi-functional departments.
  • Determination and management of project deadlines, milestones, associated deliverables and resource allocation based on user requirement specifications (URS), functional design specifications (FDS), technical design specifications (TDS), business processes (BPS) and project scoping documents.
  • etc. (blah, blah, blah, the list is endless as you know).
Telkom Logo

Specialist: IT Web Graphic Design

Beginning 2016 to March 2017 - Telkom Group IT (TGIT)

This is what life is all about; what a pleasure!

Duties include

Design and build responsive and mobile friendly websites for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.
  • HTML and CSS: All websites fully responsive and mobile friendly.

Design and create Posters for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Design and create Presentations for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Design and create Adobe Acrobat (PDF) Forms for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.
  • Forms: Fully editable.

Design and build e-mailers (communiqués) for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Software:

  • Full Adobe Suite
  • HTML5
  • CSS
  • JavaScript
  • AJAX
  • JSON
  • jQuery
  • Bootstrap
  • PHP
  • WordPress and widgets/plug-ins (setup, configuration and customization)
BCX Logo

Specialist: IT Web Graphic Design

April 2017 to Present - Business Connexion (BCX)

This is what life is all about; what a pleasure!

Duties include

Design and build responsive and mobile friendly websites for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.
  • HTML and CSS: All websites fully responsive and mobile friendly.

Design and create Posters for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Design and create Presentations for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Design and create Adobe Acrobat (PDF) Forms for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.
  • Forms: Fully editable.

Design and build e-mailers (communiqués) for Telkom, BCX and Openserve:

  • Photostock photography: Customise photography complying with the respective Corporate Identities.
  • Illustrations: Create illustrations complying with the respective corporate identities.

Software:

  • Full Adobe Suite
  • HTML5
  • CSS
  • JavaScript
  • AJAX
  • JSON
  • jQuery
  • Bootstrap
  • PHP
  • WordPress and widgets/plug-ins (setup, configuration and customization)

Other affiliations

Body Corporate

1998 to mid 2000 - Dukes Manor Garden Simplexes

Duties included
  • Member of the Board of Trustees.
  • Portfolio - Technical Services.

Body Corporate

Mid 2008 to 2012 - La Monique Garden Townhouses

Duties include
  • Member of the Board of Trustees.
  • Portfolio - Access Control and Security.


Graphic and Web Design

Web site design

Logo design

Flash design

Illustrations

Illustrations

Sketches


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